Potential Issues with Custom Group Message

Minor incident CORE FUNCTIONALITY Group messaging
2026-06-19 10:53 EDT · 10 hours, 29 minutes

Updates

Resolved

Custom Group Message is again working as expected.

June 19, 2026 · 21:22 EDT
Update

We have identified a solution for the issues identified this morning for Custom Group Messages. At this time we are finalizing the details for the release. More updates to follow.

June 19, 2026 · 19:08 EDT
Issue

We have identified a potential issue with the Custom Message portion of group messages and are working to resolve those issues as quickly as possible.

In the meantime we have identified a potential workaround by using regular Group Message and Merge Fields. To do this you would need to first set up the custom fields and then import the contacts to a group while also making sure to fully map the field to their contact. These help article would show you how should you wish to go use this potential workaround:
https://help.textrequest.com/merge-fields
https://help.textrequest.com/creating-group

June 19, 2026 · 10:53 EDT

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