Login Issues

Major incident CORE CONNECTIVITY Core Connectivity
2026-04-10 09:42 EDT · 3 hours, 58 minutes

Updates

Resolved

At this time we believe all issue have been resolved.

April 10, 2026 · 13:40 EDT
Monitoring

We have released a fix to help with the logging out of user. We are closely monitoring to ensure the expected and desired behavior occurs.

I you are still having issues logging in please try the following:

  1. Navigate to https://app.textrequest.com/app/login
  2. Try to login
  3. Set up any needed MFA requirements
  4. Try logging back in the way you were trying previously
April 10, 2026 · 13:10 EDT
Investigating

We are continuing to work diligently to resolve all potential login frustrations. Right now many users having issues logging in report the following steps often help:

  1. Navigate to https://app.textrequest.com/app/login
  2. Try to login
  3. Set up any needed MFA requirements
  4. Try logging back in the way you were trying previously

Regular updates will continue until desired behavior is restored.

April 10, 2026 · 11:53 EDT
Investigating

While we continue to work diligently to resolve all potential login frustrations, we have identified that if a user is having issues logging in that the following steps often help:

  1. Navigate to https://app.textrequest.com/app/login
  2. Try to login
  3. Set up any needed MFA requirements
  4. Try logging back in the way you were trying previously
April 10, 2026 · 10:59 EDT
Issue

We have been made aware that some users are experiencing issues logging in or being logged out consistently this morning. We are investigating and working to resolve all underlying issues.

April 10, 2026 · 09:42 EDT

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