Group Message Delays

Major incident CORE FUNCTIONALITY Group messaging
2025-11-26 11:59 EST · 1 day, 20 hours, 13 minutes

Updates

Resolved

We have seen Group Messages return to normal sending speed.

November 28, 2025 · 08:12 EST
Monitoring

We’re currently processing a large backlog of queued messages following an earlier system issue. The underlying problem has been corrected and messages are sending again, but delivery may be delayed while the queue clears.

If you have time-sensitive messages that have not yet sent or wish to avoid messages being sent outside business hours, we recommend canceling them to prevent unintentional late delivery.

November 26, 2025 · 18:01 EST
Investigating

We are seeing recovery in group message sending but there is a backlog working on being processed. Our team is continuing to be engaged and working towards restoring expected speeds.

November 26, 2025 · 15:21 EST
Investigating

We are continuing to see some delays with sending group messages. Our development team is still actively investigating.

November 26, 2025 · 13:41 EST
Investigating

Our development team is currently investigating intermittent delays with group messaging, which may result in queueing messages.

November 26, 2025 · 11:59 EST

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